Privacy Policy

        

Scope and Applicability

   

This Privacy Policy applies to the collection, use, and sharing of personal information by businesses using our white-label software, including those operating under the domain nashvillemobilemechanicpros.com or their own custom domain. This policy is meant for the specific business or individual identified as Nashville Mobile Mechanic Pros, not the generic domain itself.

   

For example, if you interact with a business using our white-label service, whether through nashvillemobilemechanicpros.com or a different domain, this Privacy Policy governs the handling of your personal information by Nashville Mobile Mechanic Pros.

   

1. Information Collected

   

When you choose to use our services, you may voluntarily provide the following personal information:

   

       
• Name, Phone number
       
• Vehicle details (year, make, model)
       
• Vehicle location
       
• Any relevant information or car issues you wish to provide
   

   

This information is collected when you fill out a form or contact us directly. Providing this information is entirely voluntary and helps us better assist you with your vehicle needs.

   

2. How Information is Collected

   

We collect information from you through various platforms and methods to better assist you with your vehicle needs. This may include:

   

       
• Online forms (e.g., Website Forms)
       
• Social media platforms (e.g., Google, Facebook, Instagram, TikTok, Craigslist)
       
• Direct calls to our phone number (unique to each customer)
   

   

All information provided is voluntary and is collected to improve the quality of the services offered to you.

   

3. Use of Your Information

   

We use the information we collect to:

   

       
• Contact you to provide services
       
• Manage customer relationships
   

   

4. Sharing of Your Information

   

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.:

   

       
• Service Providers: Third-party entities who assist in delivering our services, such as auto parts stores, may receive necessary information like vehicle details (year, make, model) for service delivery. Vendors will never receive identifiable customer information such as name, address, phone number, email address.
       
• Legal Obligations: Compliance with legal requirements or responding to legal processes may require sharing limited information as mandated by law.
       
• Customer Support: Our CRM provider known as Wrenchio.co, the provider of the software we use, may need to access customer contact information and other relevant data for technical support purposes with the software. Wrenchio also agrees to never sell your information.
   

   

5. Your Rights

   

You have the right to:

   

       
• Access your personal information
       
• Correct any inaccuracies in your personal information
       
• Request the deletion of your personal information
   

   

To exercise these rights, please contact us at [Insert Contact Information].

   

6. Data Retention

   

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine our retention periods include the nature of the data, the sensitivity of the data, the potential risk of harm from unauthorized use or disclosure of the data, and our legal obligations.

   

7. Security of Your Information

   

We use standard industry practices to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Specific measures include encryption, access controls, and secure storage.

   

8. Cookies and Tracking Technologies

   

We use cookies and tracking technologies to collect information about your interactions with our services. Specifically, we use Google Ads conversion pixels to track the effectiveness of our advertising campaigns.

   

9. A2P Texting

   

By providing your phone number, you consent to receive automated text messages (A2P texting) from us regarding our services. Message and data rates may apply. You can opt out of receiving these messages at any time by replying "STOP" to any message.

   

10. Email Subscription

   

By providing your email address, you consent to receive email communications from us regarding our services, promotions, and updates. You can unsubscribe from these emails at any time by clicking the "unsubscribe" link in any email you receive.

   

11. Children’s Privacy

   

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.

   

12. International Data Transfers

   

If you are accessing our services from outside the country where our servers are located, your personal information may be transferred across international borders. We will ensure that any such transfers comply with applicable data protection laws.

   

13. Third-Party Links

   

Our website may contain links to third-party websites. This privacy policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.